This past week, Kroger Halloween Savings Promotion started. During October, every time you shop (in store, delivery or pickup orders) and spend $30 or more, you’ll earn a pumpkin token, up to 3 each week. For each pumpkin token you earn, you can download a coupon (up to 3 total) from the Halloween Savings website. Coupons can only be downloaded on the Friday following the week you earned them.
Each week when you download your coupons, you can enter for a chance to win a year of FREE groceries. The winner will be drawn on October 31, 2020.
You can earn up to 3 pumpkin tokens, download coupons and redeem your offers during each week:
EARN | DOWNLOAD | REDEEM |
Week 1: October 9-15 | Friday, Oct 16 | October 16-22 |
Week 2: October 16-22 | Friday, Oct 23 | October 23-29 |
Week 3: October 23-29 | Friday, Oct 30 | Oct 30 – Nov 5 |
Many of us (myself included!) were having difficulty finding their Friday digital coupon, so I wanted to share a link you could refer to each week. (You cannot clip them from the normal coupon area, and this is more easily done from Kroger.com than the app).
First, make sure you’re logged into your Kroger.com account:
- To check your pumpkin token balance on the Kroger website, go to the Points Summary tab under My Account.
- To clip your digital coupon(s) on Friday, visit the Kroger Halloween Savings Page AND be sure to enter to win a year’s worth of groceries. If you don’t see your coupons right away, try logging in from that page, even if you already appear to be logged in. (This seems to the the only trick that works!)
Pat says
Thank you tried and called customer service early but it finally worked with your help. Thank you again so much. Watch cash back customer service said I was not doing it right but I know it was done right as I already had 42.00 in my account. Denied me $12.49 I know for sure were downloaded correctly and purchased correctly. Customer service did so sometimes things go wrong but not in my case.
Cynthia Torres says
Where is the link to find the coupon? I had one token yesterday, could not find the coupon anywhere. The halloween savings just refers me back to the official rules. I called customer sercice and they said they were having trouble with the site. Now today I check and my token is gone. The 2 links at the top of you page just refer me back to the same official rules page.
Jolyn says
Once you get to the “official rules” page, click on the home tab (to the right above that page’s graphic). Log in again while there and it should appear.
Mark says
What where the 3 coupons available? Never could get mine 2 work. Thanks 4 your response.
Mark says
Wow. Was put on hold. Was on for 55 minutes. Then somehow was disconnected. ?
Jolyn says
The first was $1.00/1 cheese. I didn’t get the other 2, but one was a produce coupon and the other a $5 off $30 total purchase, I believe.
To get it to work, you need to go to the last link I shared and LOG IN again from that page. If you don’t see it, refresh your screen. I think that has worked for almost everyone who was having trouble.
Mark says
Thank you
Robert Daigle says
Last Friday (10/16), I wanted to redeem my 1 Pumpkin Token but could not get anyone either here in our local King Soopers or at the Kroger Call Center (Kingston, Jamaica) to explain to me how to access the special site to do so. As a result, I forfeited the latter token. Very frustrating, to say the least not to mention the almost one hour wait time to get through at the Call Center then being placed on hold while the agent went to find out about this new program from a member of “upper management”. She never came back on the line. Ugh!!!
A loyal King Soopers Customer,
Robert
N C says
I had to use Internet Explorer to access the links in the original post. I only received $1 off $1 cheese & $2 off produce. It did not work with Chrome. Good luck!
Ruth Inderhees says
This site does not work!
Desi Ellis says
I am trying to redeem pumpkin tokens that I have been told I have to redeem by today. I can not seem to find the page where there are supposed to be coupons to redeem. I have tried calling, but the person was not able to do anything. I think she hung up on me.
This is a bit more than frustrating.
As far as I can tell this offer is bogus.
Nancy says
Why must they make it so complicated? Still haven’t figured out the “cash back” website from awhile back. Sounds like bait and switch which I think is illegal
TC says
They have made the pumpkin token redemption almost impossible to get to. I still haven’t found a way to get to it from clicking within Kroger’s site. The only way I’ve found was to go through your link above (thank you for posting!!!)! Ridiculous they even promote a program that the vast majority of people will never actually take advantage of because no one can find where to redeem it. I wasted more time trying to find where to redeem the token than the coupons are worth.
john says
I got a dollar off beef and mushroom patty which is not worth the 30dollars i spent.
Arthur says
For King Soopers at least this whole promotion appears to be a total bust. Pumpkin tokens summary appears on the Fuel Points Page, but is referenced NOWHERE else on website (not listed under all promotions, etc.), and NO links or instructions on how to redeem are given anywhere. Tried link you provided above, and, no matter how sign in (before or after get there) it always then shows “null” instead of “account” and will not display my pumpkin token total because it requires you to have a preferred store listed under fuel points to go any further and, of course, none of the King Soopers stores are Kroger stores and so they will NOT be accepted as input. I’m going to punish King Soopers for this by refusing to shop there for a couple of months, minimum.
Beth T Daly says
does not connect to “clip” coupons – this pumpkin token promotion is too complicated to be of any use.
C. says
THANK YOU! I could not figure out how to redeem my coupon so thank you for the guidance.
Arthur says
Decided to check the King Soopers site one last time and, voila, there is now a link, sort of. At the bottom of the “all promotions” page is a link referencing possibility of free groceries for a year — but no mention of pumpkin token promotion at all. Clicking on that link brought up the Kroger.Softcoin page for the promotion; but this time with a King Soopers logo in upper left of page (instead of Kroger logo or Fry’s Logo that showed up every time before) and my pumpkin tokens show up, and I was able to exchange them for two coupons. But this took 6 tries over course of the day and nearly 3 hours of work to get them.
Bertrand Maidman says
THIS PUMPKIN TOKEN/COUPON OFFER STINKS. NOONE KNOWS ANYTHING ABOUT IT, SO WHY ADVERTISE IT.A=I CALLED YOUR SOO CUSTOMER SERVICE ND THEY ALSO COULD OT HELO. AND THERE IS NO KROGER PRTAL THAT WORKS. i MADE 3 SHOPPING TRIPS SPECIALLY TO GET THOSE PUMPKIN COUPNS. AND THERE WAS NO SUCH ANIMAL. I AM VERY ANGRY AT KROGER, SO I EXPECT TO RECEIVE AN E MAIL RESPNS WITH A CUSTOMER GIFT CARD WORTH MY 3 TOKENS.
Nancy Smith says
Could you have made it any harder to get these coupon rewards ??? Look at the many people who are telling you there were problems!!! I called 2 times to local customer service & they had NO CLUE how to help with this promotion & then I had to call to the Kroger headquarters 2 times!!!Who ever did this promotion I want to thank them for almost nothing & all my time for almost nothing. In the future make it simpler or not at all. Thanks for all my loyalty to you for almost nothing!! I am like the poster before me in that I am angry that I spent all the time on my phone for almost nothing!!!
Pp says
I got 50 fuel points token and those will be added to my account with my next purchase before 10/31.. not worth the hassle for sure
Ken Calhoun says
This Halloween Program is a joke !!! None of your customer service people at the 1 800 No# do not have a clue how it works.
Neither do any of the employees in the store !
Velma says
I was not even aware of this pumpkin tokens promotion until today. 😬 I probably earned a token or two at some point but they’re gone now, of course! But reading about all the trouble people have had trying to redeem them is a small, awkward comfort – at least I didn’t have to go through all THAT. Hope they work the bugs out in advance if they try this again.
Anthony says
Nothing or nowhere on finding to redeem my 3 pumpkin tokens and /or sweepstakes entree. Again, very misleading
Sarah Smith says
This program was a great idea but it was poorly communicated to customers. I work as a cashier at Kroger and NUMEROUS customers asked what the tokens are on their receipt and what to do with them and how. Even as an employee I had to google what to do with the tokens. After googling, I could come up with no easy way to explain to a customer what he was to do. Redeeming the token should have been easier. Maybe the coupons should simply have been put in the customer’s account with a notation of its purpose. In any event, going to a special page to redeem the tokens was too confusing and knowing you needed to go there was not well communicated. Seniors who are not computer savvy lost out on this completely. Again, I applaud the great idea but it was not well executed.
Jolyn says
I would totally agree with this! Great idea, poorly executed! Having to go and clip them (and potentially missing out if you forget to do this on a Friday) is also a little more work that what should be required.
Kim Dedeker says
I have had 1 or more tokens to use each week during the promotion and have not been able to redeem even one token. Your website does not function well overall and it’s especially AWFUL when you run a promotion like this. I’m looking at all the complaints ahead of mine in this thread. AND, your customer service people (if you can reach one without staying on hold all day) don’t have the knowledge/skill to troubleshoot the problem. Frustrating to the point of jeopardizing loyalty to your store. Why don’t you just send coupons to people with tokens instead of making them jump through hoops of fire–even that doesn’t get you a reward. Done with this.
Sarah says
Just to say – this isn’t bargains to bounty’s fault…they were just trying to help you access the FM site. Go https://www.fredmeyer.com/hc/help/contact-us/customer-comments to complain about the FM site.
Ken Stough Seymour Indiana says
Have tried six times today to redeem pumpkin tokens . Called the Kroger 800 # and a recording said they knew there was a problem. I had three token to redeem today 10-30-20, but they have disappeared. I think Kroger is running a scam. SHAME On Them!!!!