What is a Catalina? Catalina Category Marketing (CCM) rewards purchases of promoted products with “Catalinas”, also known as “checkout coupons”. These offer incentives good on your next shopping trip to that retailer. There is usually a 2- to 4-week window on any given program/incentive promotion. (information provided by Hot Coupon World).
If you thought you were supposed to receive a Catalina (checkout coupon) at the register and nothing printed after you completed your purchase…
- If nothing at all printed from the Catalina machine, check to see if there’s a light blinking on the front of it. The blinking light would indicate an machine error, such as no ink, a paper jam or an empty paper roll.
- Refer to a store ad (or a sign posted in the store) for the details of the Catalina offer. Double check: did you purchase the correct brand and quantity, the specified size and type? Catalina promotions can be finicky unless participating items were purchased. If you followed all of the requirements, then you’re entitled to your checkout coupon.
- If you have time, visit the customer service desk and explain your situation. Many times, an assistant will be able to help you in the store, often reimbursing you with cash or a handwritten Catalina for the expected amount. Meijer stores do have a record of eligible Catalina offers in their computer system (though not all customer service attendants are able or willing to access it).
- If customer service is unable to help you, contact Catalina Marketing directly at 1-888-8COUPON with your receipt (and press 3). If you’d prefer, you can email coupon@catalinamarketing.com. Provide the following information in your email: name & mailing address, store name and address, the date/time of your shopping trip and the Catalina offer you expected to receive. If emailing, you should expect a response within 2 to 3 business days.
NOTE: This would be handy information to keep in your coupon binder, if you have one!
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If it is an advertised catalina deal (Meijer's has them sometimes) I have informed the cashier and they have voucher forms to fill out and give to customers you can use instead of the catalina coupon. I have had this happen a couple of times at Meijer's and have no problem getting it resolved with the cashier if I could show her the deal in the store ad.
I emailed coupon@catalinamarketing.com recently about a catalina I didn’t receive at Kroger. They got back to me in a day or two requesting information from my receipt. In about 3 weeks, I had a fresh catalina arrive in the mail.
Perfect timing for this post! I was at Meijer today and mine didn’t print (although I now know it was because the machine wasn’t working).
I just had to do this and my $2 for the Capri Suns did not print. It is crazy because they sent UPS and it expires tomorrow (arrived today) a $2 coupon. The package being sent cost more then the coupon and after all the hassle they could of extended it for at least a week. But I got it so i should not complain
Did you know that the Meijer Mealbox site now has a list of the current catalina offers? I printed off the ones I was using – and sure enough, neither of them printed last night. I could then show them to the Customer Service person, who hand wrote me me the ones I should have received. To see the list of the current catalina offers, just click on the custom coupon tab next to the coupon offers. This is so helpful!
It’s helpful, to a point. Meijer only lists the first tier of each Catalina offer. So let’s say it’s “buy 3, get $1.00″ – but they don’t tell you that it’s also “buy 4, get $2.00 and buy 5 or more, get $3.00.” And if you were to purchase the larger quantities, Meijer would only give you $1.00 (if there’s a problem) since that’s what’s advertised on their site. Helpful, but it can also be a little frustrating. That’s where contacting Catalina directly can be helpful – they know the ENTIRE requirements of the offer and will reward accordingly.
Thanks, Jolyn, I didn’t know that!
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